FAQ's

Framing and Stretching and where to hang?
When buying your Aboriginal Art from Altyerre Gallery it will be shipped to you carefully rolled in a cylindrical mailing tube. Once you have received the artwork you can decide with your trusted framer, how you would like to have the artwork framed. 

All our paintings have an approximate 5cm boarder to allow for framing or wood mounting ie. If the canvas size is stated; 70cm x 40cm the actual total canvas size is 80cm x 50cm. If the artist has painted the entire canvas, with no boarder, we will mention this in the description. This is not a problem, as the works are stretched around the frame.

We recommend placing the artwork away from direct and constant sunlight.

Do you provide Proof of Authenticity with your artworks?
All our paintings come with a fully documented Certificate of Authenticity, which includes a portrait of the artist, an artist biography, and, where possible, a description of the story behind the painting. However, some artworks remain untitled, as the artist has chosen not to disclose their story—these narratives are reserved for the initiated. Additionally, not all paintings include a photo of the artist with their work, as we respect their wishes. We will mention this in the description. Traditionally, some Indigenous Australians believed photographs could take part of their spirit, making photography taboo. As a result, many older artworks, and some recent ones, may not include artist photos due to personal or cultural reasons.

What does the Provenance of a painting mean?
The place of origin or earliest known history of something; – Wikipedia.

The provenance of works of fine art is very important. A good provenance will increase the value of a painting and will help to confirm details of the painting including the date painted and the identity and details of the artist. A documented history can help to prove ownership if this is ever in dispute.

How do the colours vary on the website compared with the artwork?
Whilst we take every measure to put an accurate copy of an artwork on our website, small variances in colour are unavoidable. If you would like a higher resolution photo to view, please contact us via our contact form here or phone us on +61 400 299 579

Is tax included in the price of the art online?
Prices displayed on our website are in $ AUD and exclude GST. A standard 10% GST will be applied at checkout for Australian orders. International orders will not incur GST when an invoice is sent.

Why can I not checkout when purchasing from outside Australia? 
For all international orders please contact us via email: info@altyerre.com.au for shipping costs and the GST of 10% will be removed for all international orders.

A separate invoice will be sent for payment.

How long does it take for my order to be processed?
We strive to have your order processed within 2 business days of payment. However, an order placed just before the weekend or on a public holiday may take a little longer.

Do I have to pay import duty on my international purchase?
The receiver of a purchase is responsible for any duties or taxes required by countries outside of Australia. We are unable to provide an estimate of what these charges might be so you may wish to contact the local customs office in the recipient country for further information.

What is your Returns Policy? What if I don't like the painting when I receive it?
We want you to love your artwork. If you're not satisfied, you can return it within 10 days of receiving it for a full refund.

Please contact us at the Gallery first to let us know you will be returning the painting and then return it to us within the 10-day period and upon receipt of the artwork we will issue you the refund. 

We expect the artwork to be returned in its original condition in a secure packing tube with its original accompanying documentation before refunding the purchase price. It is advisable to insure the artwork to its purchase amount as it remains the property of the buyer until received safely by Altyerre Gallery.

How long will it take for my art to arrive? What companies do you use to post?
Depending on size, all orders within Australia are sent with either Australia Post or a private courier company. This should take approximately 3-5 business days.

All international orders will be sent by Australia Post or DHL International Courier, Express Post, and should arrive anywhere from 10-14 business days. This may take as long as 4 weeks depending on customs delays in the receiving countries. For all purchases we will email you a consignment number so you can track your parcel. For more information, please see our shipping policy in our footer menu.

This painting is a gift for someone. Can I send it to a different address?
Yes. We will post your artwork to the address supplied in the shipping address section of the secure order form. Please note that if it is being sent to an international address import duties may apply but Australian GST will not be charged. Please contact the local customs office in the recipient country for further information.

Can I take images from the Altyerre Gallery website and use them for my own purposes?
All images you see on this website have been taken by Altyerre Aboriginal Art Gallery with the artist and staff permission. Copyright for the artworks shown on this website belong to the artists under the Australian Copyright Act. They may be viewed and downloaded only for the purpose of buyer browsing. No reproduction of any image shown on this site may be made for any reason whatsoever without the artist's
permission.